REFUND POLICY
A legal disclaimer
Effective Date: 05/25/2025
At El Solecito Taqueria & Groceries, we take pride in preparing fresh, high-quality food and providing excellent service. Your satisfaction is very important to us. If you experience a problem with your order, we encourage you to contact us as soon as possible so we can make it right.
🍽️ Food Order Issues
If there is an issue with your food order (e.g., missing item, wrong item, or quality concern), please notify us within 2 hours of receiving your order by calling us directly at:
📞 631-893-4333 or 929-404-2335
You may also email us with details and a photo (if applicable) at: info.elsolecitotaqueria@gmail.com
💵 Refund Eligibility
Refunds or credits may be issued in the following situations:
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Wrong item received
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Item missing from your order
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Food arrived spoiled or in unacceptable condition
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You were charged incorrectly
We may offer a replacement, store credit, or refund depending on the issue and circumstances.
🚫 Non-Refundable Situations
We do not offer refunds for:
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Change of mind after the order is placed
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Dissatisfaction based on personal taste preferences
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Delays caused by third-party delivery services
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Orders not picked up or delivered due to incorrect contact information
🛒 Grocery Items
Due to health and safety regulations, grocery items are final sale and not eligible for return or refund unless they are defective or expired at the time of purchase. Please notify us within 24 hours with proof of purchase.
⏱️ Timing of Refunds
Approved refunds will be processed within 5–7 business days. Refunds will be issued to the original payment method when possible.
📩 Questions?
If you have any questions about our refund policy, please don’t hesitate to reach out. We're here to help!
El Solecito Taqueria & Groceries
134 N. Carll Ave, Babylon, NY 11702
Phone: 631-893-4333
Email: info.elsolecitotaqueria@gmail.com
Website: www.elsolecitotaqueria.com
EL SOLECITO TAQUERIA & GROCERIES